The Awb Query
Dear customer, hello!
Then Hongkong DHL notification, the shipment for withholding customs at the destination or local government waiting to do customs clearance or ready for delivery, local customs / government departments will not accept DHL requestshipment free destroy request. In order to avoid due to customs clearance and delivery caused the shipment was returned to generate high return freight,please send the cargo consignor at the front, be sure you must first with the recipient to communicate and understand the send cargo in the local restrictions on imports, and identify the recipient has the ability to import the goods and willfully cooperate with the treatment of import customs clearance issues and thenarrange shipping the goods. Otherwise, the arrival of the goods after customs clearance and delivery and local cannot be returned or destroyed, all costs incurred by the sender to bear. At the same time, Hongkong DHL stressed: if theshipment DHL error returned, DHL does not waive any fees, all costs must beborne by the sender.
Asked the agent is aware of and tell each other the consignor, send the goodsbefore, must first and the recipient completes the communication and confirmation, to ensure that the goods can be smooth customs clearance and transfer, delivery, to avoid unnecessary losses.